NHS
Helping NHS teams manage clinical trials more effectively
Designed and delivered a clinical trial management platform that helped NHS teams manage complex stage 3 trials more efficiently — bringing transparency and structure to a distributed process with many disconnected elements.
Context
The context
Clinical trials involve many people, processes, documents, approvals, tasks and asynchronous handoffs. The work is high-stakes and operationally complex, with delays affecting teams and potentially slowing access to important treatments.
Challenge
The challenge
Bring clarity and coordination to a distributed process with many disconnected elements, helping NHS teams manage stage 3 clinical trials faster and more cost-effectively.
What I did
The work
- Led service and product design across distributed clinical workflows
- Modelled end-to-end flows across teams, sites, approvals and handoffs
- Worked closely with clinical, operational and technical stakeholders to surface real needs
- Designed structures and tooling that brought transparency to a previously opaque process
- Supported delivery teams through ambiguity, prioritisation and technical complexity
- Helped translate research insight into practical product direction
What changed
The outcome
A clinical trials platform that gave NHS teams a clearer view of progress, reduced operational friction, and improved coordination across a distributed process.
Why it mattered
Why it mattered
Faster, clearer trial management means treatments can reach the people who need them sooner. In healthcare, friction in the system has human consequences — better tools and clearer processes genuinely help.
Capabilities
What this work demonstrates
- Service design
- Product strategy
- Operational workflow design
- Stakeholder alignment
- Research-led decision making
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